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Bank Accounts and Credit Cards - Not Loading on Dashboard

patpending74patpending74 Member Posts: 9

The Bank Accounts and Credit Cards section of my Dashboard doesn't load in any browser. Transactions section seems fine. I've cleared cookies and emptied caches. Any thoughts?

Thanks

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edited August 29, 2018 in Bank Connections

Comments

  • AlexiaAlexia Member Posts: 3,314 ✭✭✭✭

    Hi, @patpending74.

    Can you try doing a hard refresh (CTRL+Shift+R), and updating your bank connection manually? You might also want to try connection while in Incognito mode. Let me know if either of these suggestions help!

  • patpending74patpending74 Member Posts: 9

    I went into banking and toggled the accounts on and off which seems to have done the trick.

  • AlexiaAlexia Member Posts: 3,314 ✭✭✭✭

    Hi, @patpending74.

    Happy to hear that! Thanks for letting me know!

  • patpending74patpending74 Member Posts: 9

    Update - that was only a temporary fix. Refreshing the page put me back in the same situation. I tried your suggestions too.

  • AlexiaAlexia Member Posts: 3,314 ✭✭✭✭

    Hi @patpending74

    Can you send me a private message with a screenshot of your dashboard with those numbers missing, as well as one from your Bank Connections page showing accounts that should appear there? I'll see what can be done.

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