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NEED TO SUBMIT REQUEST TO WAVESUPPORT

hishamhisham Member Posts: 3

My bank account cannot connect to wave. It shown that connection limit & i need to submit request to the wave support to enable the connection again.thanks

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edited August 29, 2018 in Bank Connections

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    AlexiaAlexia Member Posts: 3,314 ✭✭✭✭

    Hi, @hisham.

    I'd love to help, but I'll need a bit more information. Can you tell me the name of the bank you're trying to connect to, as well as the URL of the page where you log into your online banking? It'll give me a better idea of what issue you might be facing.

    Note that because we use a third-party data provider for our bank connection system, we don't have direct control over bank connection issues. We do report errors to our data provider as they come up, and our data provider, in turn, resolves them following their own priority order. If you are curious, you can read more about bank connections here.

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    hishamhisham Member Posts: 3

    cimb malaysia..

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    hishamhisham Member Posts: 3

    they have update new interface of portal..

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    AlexiaAlexia Member Posts: 3,314 ✭✭✭✭

    Hi, @hisham.

    I apologize for misunderstanding your issue in my first reply. It seems like you needed to have your account verified. We took care of it and you should be able to connect now. Can you try it out and let me know if it works?

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