Bank Connections Stopped Downloading

Kubient

We haven't been able to get our bank to download connections for quite some time now. We have tried clearing cache, and other suggestions but still nothing.
Any Thoughts?

JamieD

Hi @Kubient . If you could please take a look at the comment I just left after yours on this post (https://community.waveapps.com/discussion/comment/9515#) I would be happy to take your business details via direct message.

RikkiQ

All our bank accounts have not been automatically downloading since August. I tried reconnecting our accounts but there is no re-do button.
I have contacted the customer service bot several times and emailed customer service 4 times but have not received an answer at all!
Can you help me, I'm very worried since it has been over a month since it has been downloading?
Thank you.

RobinHensel

Same issue here. MFA is probably the reason mine isn't working now. I have disabled it and would like to reconnect to get the transactions downloaded. If anyone has a FIX for this, please advise. TY!

AlexL

Hi @RikkiQ and @RobinHensel , please reach out to our Support team through a ticket and one of our agents would be more than happy to help you look into the troubleshooting side of this.

Alfred_Madere

I am having the same problem, I have reached out to customer support. No response

edgilbert_46

this is a big issue. Where is the solution