Bank Connection not working
M_B
Member Posts: 3
HSBC bank India connections not updating since a long time. www.hsbc.co.in
Could you assist to correct this?
thanks
MB
0
M_B
Member Posts: 3
HSBC bank India connections not updating since a long time. www.hsbc.co.in
Could you assist to correct this?
thanks
MB
Comments
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Your bank's website appears to be experiencing technical difficulties. If you can successfully log in to your online banking, please try connecting or updating again in Wave. If the problem persists for 24 hours, please visit our help center.
Hey @M_B, we have an article here which goes over the process: https://support.waveapps.com/hc/en-us/articles/115000504746-Connection-error-Updating-your-bank
As a first step what you'll want to do is head over to Banking > Bank Connections, and then select to Edit bank credentials for the account that is failing. If that doesn't work, you can try attempting some of the troubleshooting methods listed here: https://support.waveapps.com/hc/en-us/articles/115003087843-How-do-I-troubleshoot-my-bank-connection-
Worst case scenario, you will still be able to upload bank statements into Wave while our banking partner works to establish or re-establish a connection. You can find out info on there here: https://support.waveapps.com/hc/en-us/articles/208621626-Upload-a-bank-or-credit-card-statement-in-csv-format