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No payment account in Receipt app

stevefox99stevefox99 Member Posts: 1

Hi all for some reason I cannot see any Payment accounts in the receipts app so therefore I cannot upload any receipts. I have logged out of my account and logged back in, re-started the app etc but cannot see any accounts. Has anyone else had this? if so what did you do to resolve it?

in Accounting Technical Support

Comments

  • SamdSamd Member Posts: 552 ✭✭✭

    Hey @stevefox99 , my apologies about that. Can you try logging onto the Wave browser version and attempting to categorize receipts that way, and see if the payment account comes up? If not, head over to Accounting > Chart of Accounts, and double check to make sure your accounts are active. If everything looks good on the actual account, there are a couple more troubleshooting steps you can try:

    • Ensure that you've turned on permissions from the settings menu of your device.
    • Uninstall and reinstall the app on your device.
    • Restart your device.

    Let us know if that's successful!

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