Establishing bank connection

Old_ProfessorOld_Professor Member Posts: 3

My bank is Hanscom Federal Credit Union (HFCU), which is recognized by Wave as a bank it works with. The software asks me to provide my login credentials. I log in using a name that I have applied to the account on HFCU's online banking, but I can also provide a member number. Which should I use? I provided the name and the software asked for a ten digit number and gave a sample that I recognized as my cell phone. I provided my cell phone number as 10 digits, no punctuation or spaces. I never received a text message. What should I do now?

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