QQ: "There is an error with your connection.

JHGazabat

Hey Wave Fam:
I just got this error "There is an error with your connection." for my connected bank account.
I've tried to search the forum for "There is an error with your connection." and how to fix it but didn't find anything?

I've tried the: "Update Now" in order to Refresh the account, but the error persists.

How to I fix this?

JHGazabat

Also, If I remove the old accounts, and reconnect, what will happen with all my data?

I imagine I'll have to re-sort/ reconcile all my transactions?

JHGazabat

UPDATE: for some reason Logging into my bank's site then logging into waveapps got Wave to reconnect...
Looks like it's good to go! (for now! ha!)

ZoeC

Hey @JHGazabat! So great to hear that you got things sorted, bank connections can be tricky to troubleshoot so I'm glad things are back up and running!

For future reference we do have some great Help Centre articles that help to explain and troubleshoot bank connections, just incase you have this issue again,
https://support.waveapps.com/hc/en-us/articles/115005541303-Understanding-bank-connections

https://support.waveapps.com/hc/en-us/articles/115003087843-How-do-I-troubleshoot-my-