Receipts not processing, stuck in Android app PROCESSING column
kacit
Member Posts: 13
I've recently photographed around maybe 100 receipts (in batches of approx 8-10) using the Android app, but after the first few were processed & uploaded successfully, processing seems to have stopped & I have the majority stuck in the 'PROCESSING' column, displaying 'Unknown Merchant' & 'Uncategorized''.
I was able to manually process just one by itself by opening it up & setting amount, merchant, date etc then saving, but the rest - the bulk of the 100 or so - are just stuck there.
Do I have to now process each receipt individually to get get them to all upload?
Thanks in advance for your advice
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Comments
Hey @kacit do you mind running some standard mobile troubleshooting? Please try the following steps (keeping in mind that you're likely going to have to process each receipt again, I'm afraid):
If following these steps don't resolve the error you're experiencing, please let me know. To help us better understand the issues you are experiencing, please provide the following information: the version of the app you are using, the type of device you are using, and the operating system version. Thanks!
This post can be closed....see this thread for resolution:
https://community.waveapps.com/discussion/4437/receipts-not-processing-stuck-in-android-app-processing-column#latest