Receipts not processing, stuck in Android app PROCESSING column
I've recently photographed around maybe 100 receipts (in batches of approx 8-10) using the Android app, but after the first few were processed & uploaded successfully, processing seems to have stopped & I have the majority stuck in the 'PROCESSING' column, displaying 'Unknown Merchant' & 'Uncategorized''.
I was able to manually process just one by itself by opening it up & setting amount, merchant, date etc then saving, but the rest - the bulk of the 100 or so - are just stuck there.
More recent receipts I've captured ARE being processed / uploaded to Wave, but those I mentioned above, which I bulk processed earlier, are still sitting there on my phone app, with status of 'PROCESSING'.
How do I now unblock & clear this backlog? Do I have to now process each receipt individually to get them to all upload?
Thanks in advance for your advice
Comments
Would anyone from Wave TS be able to help me with this? I still have the problem.
Thanks
Hey @kacit you'll likely need to run through some troubleshooting steps; please note that you'll likely have to re-process the stuck receipts after doing some of the following:
If it's still giving you a hard time, please let me know the version of the app you are using, the type of device you are using, and the operating system version.
Hi Ryan, before uninstalling / reinstalling, will I, when I do this, lose all of the receipts that have already been photographed but not yet uploaded?
I've just logged out/in and the backlog of 'processing' receipts has cleared! This must be some sort of bug in the app as there's no way all those pending receipts could've processed & uploaded within that instant.
Anyway, all looks fine now,....thanks for your help
Hey @kacit! Thanks for updating us with your specific situation -- if you notice this happening again, please let us know so we can do some further investigating on our side of things.