"There was an error saving" Message
PWolf
Member Posts: 2
Hi all, I keep trying to mark the categories in some of my transactions, but then when I click save it always says "There was an error saving"
Why could this be?
0
PWolf
Member Posts: 2
Hi all, I keep trying to mark the categories in some of my transactions, but then when I click save it always says "There was an error saving"
Why could this be?
Comments
Hey @PWolf would you be able to include a screenshot of the error you're getting? There are a few things that can contribute to this, so this will be very useful!
Sure thing @Ryan_W.
Thank you!
This error comes up no matter what type of category I try to put the expense into
Hey @PWolf that is odd, I'm not seeing an obvious error there either. If you could send me a DM with your email, I could take a look as a collaborator to dig into this further (if you're comfortable with that!)
Hello,
I am receiving this error as well on one of my bank import transactions. I tried to recreate a new transaction as well and still am getting the error message. Please let me know if there is a solution to this.
Hey @brambe - could you send me a DM with your email, as well as the transaction that is causing this error? I think we may need to collaborate on your account to figure out what is causing the error!
I have this too when trying to split an invoice, it works if the second category amount is 0 but as soon as i split it shows the error! How can I solve this urgently?
Hey @j67160! Can you send a screenshot here of your error, as well as that split transaction? Would love to see what you're seeing so we can get to the bottom of this!
For me, I get this message and cannot save only when I'm trying to change the amount of a pervious transaction.
@Samd - please let us know if you've been able to find the causes of these errors by collaborating with the people having the problems
Hey @HempInspector, can you let me know a little further context around what you're doing when changing the amount of that previous transaction? Any screenshots of your errors would be great to have, as well.
so did anybody answer this? I have the same problem too. Thanks.
Hey there @teddybear
In these types of cases I'd recommend you reach out to our support team about this. Since it's less of a known error and something more specific to your account, our support specialists and developers can investigate this closer through a ticket submission as opposed to over the community. Thanks so much.
Hi, I'm having the same issue too. I've split the transactions to account for credit card fees, but get an error saving message. There's an alert below to ask to categorise, although I've already added in the discount as instructed in one of your posts to account for this.
Hi @Lena , thanks for your message! I see that you've submitted a Support ticket about this; our Support team will be best able to help you with this and should be able to get a reply to you soon.