delete invoice

Hi Experts,
I am new to the invoice process. If i have opened up an invoice in Wave, if my customer wish to cancel the invoice, what should i do?
- Should i delete the invoice? If i delete, there is no way i can leave a remarks there. In the event for audit purpose, i will find it hard to explain to the auditor of why the invoice is deleted.
- Should i create a new payment account call Credit Note? To mark the invoice with full payment and save the invoice under the Credit note account?
Any better idea?
0
Comments
Hey @Veeco!
We actually have a Help Centre article that explains what to do in these situations, you can have a read here
The article explains how to account for an invoice, you know will not be paid, which I believe is what you are looking for. Bad Debt may not technically be the case here, but the workaround is the best course of action!
Hey @KendricksKeys, sorry for including the wrong link above! There is the article for writing off an invoice, https://support.waveapps.com/hc/en-us/articles/115000031243-How-to-write-off-an-invoice