delete invoice

Veeco

Hi Experts,

I am new to the invoice process. If i have opened up an invoice in Wave, if my customer wish to cancel the invoice, what should i do?

1. Should i delete the invoice? If i delete, there is no way i can leave a remarks there. In the event for audit purpose, i will find it hard to explain to the auditor of why the invoice is deleted.
2. Should i create a new payment account call Credit Note? To mark the invoice with full payment and save the invoice under the Credit note account?

Any better idea?

ZoeC

Hey @Veeco!

We actually have a Help Centre article that explains what to do in these situations, you can have a read here

The article explains how to account for an invoice, you know will not be paid, which I believe is what you are looking for. Bad Debt may not technically be the case here, but the workaround is the best course of action!

KendricksKeys

Page not found

ZoeC

Hey @KendricksKeys, sorry for including the wrong link above! There is the article for writing off an invoice, https://support.waveapps.com/hc/en-us/articles/115000031243-How-to-write-off-an-invoice