Netspend
vanderhorst1972
Member Posts: 1
I tried several times to link my Netspend business account to Wave and fail everytime. Your bank's website appears to be experiencing technical difficulties. If you can successfully log in to your online banking, please try connecting or updating again in Wave. If the problem persists for 24 hours, please visit our help center._
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Comments
@vanderhorst1972 Sorry to hear this is the case. I've taken a look and I see a few different error codes associated with your login attempts. First of all, can you confirm what the URL is you use to login to your bank outside of Wave? It's possible there is a mismatch between the URL you use to login to your bank outside of Wave and the URL bank you've selected for when trying to create a connection.
If that's not the case, then likely the issue is that there is connection error between your bank and Wave which is being worked on by our data aggregator.
Otherwise, I recommend clearing your cache and cookies and using Chrome (it could be a browser issue!). If that doesn't work, you do have other options for getting your transactions into Wave. You can:
1) Upload CSV's: https://support.waveapps.com/hc/en-us/articles/208621626-Upload-a-bank-or-credit-card-statement-in-csv-format
2) Use Wave Connect: https://support.waveapps.com/hc/en-us/articles/360020768272-Wave-Connect-Easily-import-and-export-data-with-Wave-s-Google-Sheets-add-on-
Do let us know which URL you're using to login to your bank outside of Wave though! We'll go from there!