Credit card transactions disappeared, bank connection off

GoranB

I connected a BB&T credit card account and it was syncing fine. I categorized a lot of transactions and scanned a lot of receipts over couple months. When I logged on last week the connected account was set to off and all transactions and my work are gone. What could have caused previously synced and categorized transactions to disappear? Can someone look into it?

AlexL

Hi @GoranB . We'll never delete any of your accounting info and this information can't delete itself. I'd recommend checking out the article here which should start the troubleshooting process for you as to where your data went.