Syncing takes forever
zulfarhan.symbiotech
Member Posts: 4
The title says it.
I have strong internet connection, and I can browse on the internet and use online messaging without any problem, but syncing process takes forever for about 10 minutes already and I can't edit my receipts. Please advise. Thanks.
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Comments
Hi, thanks for posting. Depending on the number and complexity of receipts they can sometimes take time to upload. A few minutes, or more. If you're seeing that receipts are stuck in processing for hours or longer consistency please let us know.
Hi Charlotte.
It's been five days, and my receipts are still in queue just like the first day. Please advise.
Hi, thanks for following up! I've checked our receipts queue using the email address on your user profile here, and I don't see any receipts currently in 'processing' status. If you're on mobile, please try pulling down your screen to refresh (this should bump any receipts in the processing column to ready). If not, could you post a screenshot?
Thanks for the reply, but I'm not sure how to post the screenshot here since there is no option button to upload screenshot here, just text. I've scrolled it down many times and refresh but it is still "processing".
Correction: it's in the 'processing' tab , but status of each of these receipts stated 'queue'.
Hi, thank you so much for following up again. I've reached out to our Support and Mobile teams regarding this issue. To clarify, I'm referring to the receipts you have stuck in a queueing or processing state. Additional receipts you upload should work normally. You can also upload via email by sending attachments to receipts@waveapps.com, and upload through the web app.
At this time, I do not have any additional troubleshooting steps to recommend beyond reattempting upload of these images, but I'd be happy to follow up as I receive more information.