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Wave balance figure same with my bank statement, but still show unbalance in reconcialiation

JacyJacy Member Posts: 1


hi all, would like to ask that does anyone have the problem same with me? when wave balance show same figure with my closing balance, but still show difference in the end???

in Accounting Technical Support

Comments

  • BarsinBarsin Member, Moderator Posts: 2,041 ✭✭✭

    Hey there @Jacy

    It appears that some of your Wave pages might not be communicating with each other, and this is why you are seeing discrepancies in the numbers between different pages.

    I have gone ahead and run what we call a "reflow" on your account. This is a back end process that will ensure that your account is in a good state and that all the numbers presented to you are accurate.

    If the reflow is triggered and the account appears to be in a bad state. The system will automatically work behind the scenes to get your account back to a good place.

    Reach out if you're still having any issues with your numbers!

  • lprowenalprowena Member Posts: 3
    Hi, pls help as i have the same issue
  • BarsinBarsin Member, Moderator Posts: 2,041 ✭✭✭

    Hey @lprowena

    I triggered the same reflow! Your account should be in working order again!

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