Hi @Rosanne , welcome to the Community! VanCity is an option to connect in Banking > Connected Accounts, for VanCity Visa, Personal, and Business accounts. If you're having trouble getting or maintaining a connection to the bank, please submit a ticket to our Support team who will be able to investigate your unique accounts!
Hi, I am also having repeated troubles and failures connecting my vancity accounts: both checking and visa. Can someone help me?
I had it connected previously and now for some reason it stopped working at the end of May. When I go through the steps to reconnect the checking account, it gives me a message that "the username I provided was incorrect" but it's the exact same card # I use to log in with Vancity. So what is going wrong?
Thanks!
@erichhdschmitt You can submit a ticket through the Contact Us page on Wave - there's a link for Support requests! You can also submit a request through Wave itself using the Help button; type in "send request" and all information entered will go directly to the Support team.
Rosanne
Member Posts: 1
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Hi @Rosanne , welcome to the Community! VanCity is an option to connect in Banking > Connected Accounts, for VanCity Visa, Personal, and Business accounts. If you're having trouble getting or maintaining a connection to the bank, please submit a ticket to our Support team who will be able to investigate your unique accounts!
Hi, I am also having repeated troubles and failures connecting my vancity accounts: both checking and visa. Can someone help me?
I had it connected previously and now for some reason it stopped working at the end of May. When I go through the steps to reconnect the checking account, it gives me a message that "the username I provided was incorrect" but it's the exact same card # I use to log in with Vancity. So what is going wrong?
Thanks!
How does one submit a ticket to the support team?
@erichhdschmitt You can submit a ticket through the Contact Us page on Wave - there's a link for Support requests! You can also submit a request through Wave itself using the Help button; type in "send request" and all information entered will go directly to the Support team.