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Statement link going to a login page

racerracer Member Posts: 6

Hi
I've sent out a statement to a customer directly from Wave. Previously the customer could just see his statement by clicking the link in the email - today the link directs to a Wave login page and wants him to login.. Please advise if this is an error, as I can't expect my clients to create Wave logins to see their statements...

tks

in Accounting Technical Support

Comments

  • JacojwcomputersJacojwcomputers Member Posts: 1

    I have The same problem ..

  • jock1690jock1690 Member Posts: 3

    i have same problem with statements , when will this be fixed

  • jock1690jock1690 Member Posts: 3

    How long does wave normally get back to comments ??

  • racerracer Member Posts: 6

    I see this is fixed and working normally again. Would have appreciated some feedback from Wave though.
    Logging a fault didn't help either, all they sent me back was links to FAQs which is not helpful when reporting a bug.

  • AlexLAlexL Member Posts: 2,869 ✭✭✭

    Hi everyone, thanks for bringing this to our attention. This has indeed been fixed by our team and your customers should no longer be prompted to log into an account when accessing a statement. Thanks for your patience!

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