Bank account balance and transactions not updating in wave

Alfred_Madere

When I connected my bank account I knew from the start that something was off. The balances in all my accounts were nearly a week old.
The transactions for the account that I connected did not show up in wave. This is the primary feature that I in wave. I have tried disconnecting and re-adding my bank account several times, no change. It even says that it updated 1 minute ago. Clearly not, because my online bank is showing different values than wave.

Please make this a priority to fix.

Dave_Fryett

I am having the same issue.
Banking information more than two weeks old.
In the past they had a feature to update bank account information.
It appears to be gone now so I can't see how to manually update it.
All the bot does is say information is automatically updated.
Signed on two days in a row, still no updating.

JulianP

Hey @Alfred_Madere and @Dave_Fryett ! I'm sorry to hear that you are having issues with your bank connections. If the issue persists or occurs in the future, I encourage you to send us an e-mail so one of our support agents can do a deep dive into your affected accounts and address the issue accordingly. Alternatively, when this occurs and you need your transactions in your Wave account immediately, you can import your data manually via one of the two methods we offer below:

• Upload bank and credit card statements

• Wave Connect: Easily import and export data with Wave's Google Sheets add-on