Bank Transactions not importing
SiDingani20
Member Posts: 1
Our bank transactions have not been importing since September 24th. Is anyone else experiencing this and can someone offer some tips on how to resolve this.
2
SiDingani20
Member Posts: 1
Our bank transactions have not been importing since September 24th. Is anyone else experiencing this and can someone offer some tips on how to resolve this.
Comments
Same here, sigh. I thought we were past this problem.
Same here.
Hi @SiDingani20 @AndyReynolds @lewisean , if this is RBC relation please check out this thread. If you're banking with a different financial institution and you're still seeing issues, please send a ticket to our Support team and they'd be more than happy to take a deeper look at what's going on with the connection.
Mine also have not imported since end of July. I accidentally toggled my personal bank acct and that imported all of those transactions into my biz acct. I need to have those transactions deleted and can't figure out how to do it. And I need to have my biz transactions imported Now, as I have a deadline to meet in a couple hours! How can I send a ticket to a support team. I keep getting a bot. Tis frustrating.
Hey @Katia ! I see that you submitted a request ticket to our support team. I have notified them and one of our agents will reach back out to you as soon as possible. Please keep an eye on your email inbox!
Experiencing import issues as well. We appear to be missing about a week's transactions. Strangely enough, I have one new transaction show up every couple of days or so. Trying to prepare financials for our AGM. Any help would be much much appreciated. I submitted a ticket about a week ago.
Hi,
Look like RBC transaction stop working again, I didn't see any new transaction after November 20, 2020.
Please advise.
I'm also having the same problem with rbc. It worked for a hot second, and then it stopped working from mid-November. Help!!!
@Micha3l_B3ll @VikTH0R Plaid can't retrieve information from RBC Business banking is what I've been told. The connection has been "temporarily down" since November 7th, although I have a feeling it could be a permanent problem as it's been well over 3 months since RBC was consistently able to sync with Wave.
Will this issues with RBC be resolved soon? Its been way too long. Maybe Wave should look into another provider other than Plaid!
This does not make any sense!
What alarms me most is that Wave customer help is being very quiet. Am I going to have to switch services. I don't want to. Love Wave. But the automatic transaction thing is such a time saver.
I agree, I've left tickets and discussion board questions that haven't been answered for about a month. Pretty poor customer support.
I opened a ticket today for this also
Does anyone know if Quickbooks has these same problems?
Hi everyone. So that we can get you some individual support and have one of our agents look into your individual bank issues, please submit a ticket to our Support team and they'll get back to you with more information. Apologies in advance as we are a tad backlogged but we're working hard to respond to all those that are waiting for a response. IN the meantime, try using our Google Sheets integration called Wave Connect to get your transactions into Wave.
@geordiedrumma I see that you have an active ticket with our team. If you have any further questions, don't hesitate to reach back out directly through the ticket!
I haven't been able to import since mid November either. Tried to disconnect the account but now it won't even let me connect the account again.
Hey @kaverp !
I'm sorry to hear that you are having issues with your bank connection. If you are still experiencing issues with your transaction imports, please submit a ticket request to our support team at your earliest convenience so one of our agents can looking into your case directly.