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My OFX Files are not importing and there seems to be nobody who can help

AndrewJAHunterAndrewJAHunter Member Posts: 4

My OFX import files have stopped working. I upload them and Wave says all is fine and transactions are importing, but nothing happens. I cant seem to find a way to contact their support and am not getting any response. Does anybody have any advice for me on this.

Thanks

in Accounting Technical Support

Comments

  • BarsinBarsin Member, Moderator Posts: 2,041 ✭✭✭

    Hey there @AndrewJAHunter

    My apologies that you might be experiencing an issue with your uploads.

    Often times your transaction upload files may need some reformatting. Have you tried opening this in a google spreadsheet or excel file and resaving it as a different format like CSV then try to upload that?

    If you haven't checked out our troubleshooting your transaction upload article give this a read and let us know if you're able to action any of these.

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