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Bank connection issue

ShumpShump Member Posts: 1
My bank account disconnected from wave. This has happened in the past, and has been a big issue. However, for the last week, when I try to reconnect, I get a message that says, "credentials are correct, but there is no account information."
What's going on here?
in Accounting Technical Support

Comments

  • AlexLAlexL Member Posts: 2,869 ✭✭✭

    Hey @Shump , please submit a ticket to our Support team so they can take a look at different possibilities. The issue here could depend on a number of different factors including your financial institution and the security you have enabled on your account. Our support team will be able to guide you to any possible troubleshooting steps we have 🙂.

  • ltj2021ltj2021 Member Posts: 2

    When I try to reconnect my bank it says Too Many Attempts and to change password. That does nothing to fix the problem.

  • JulianPJulianP Member Posts: 1,002 ✭✭✭

    Hey there @ltj2021 !

    After doing some digging on the back end, it looks like one of our support agents assisted you via your ticket request. If you are still experiencing issues or have any other questions, please don't hesitate to reach back out via your email thread. :smile:

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