Page Not Found (Error code: 404)
eugenemon
Member Posts: 2
As of last week, Friday, I am not able to preview my invoices, download invoice in PDF, or print invoices. All of which leads to "Page Not Found" (Error code: 404). This happens only for one business account. The other businesses can view invoices with no issue.
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Hey @eugenemon this is an issue we've been tracking, and requires our intervention to fix. I'm going to send you a separate email to get some details, and we'll be able to get this sorted out. Check your inbox for my follow up!
@Ryan_W Thank you for taking time to help solve this issue. I have replied to your email and hope that you can resolve this!
Hi,
Quite similar, but my receipts page won't load at all. Please help.
Regards,
Ferida
Hello again,
My problem viewing the Receipts has been solved. I just switch to different browser & it works!
Regards,
Ferida
@Ferida thank you for letting us know and hope to see you around in other discussions.
What browser were you originally using?
Hi @Charlotte,
Internet Explorer previously as I do not have any other browser on my old Surface RT. Now I'm using Microsoft Edge. Everything run smoothly.
Hey @Ferida, thanks for following up to let us know things are better on Edge! We typically recommend users to veer away from Safari/Internet Explorer because Edge, Chrome and Firefox tend to be a lot more compatible!
I'm having this same issue. All of our invoices since 2018 have disappeared. I changed our password. I used Firefox to sign in and nothing. HELP!!! We need our invoices ASAP!!!!
Hey @Rock707! I can see that you'd been affected by a temporary issue we'd seen, but that you were able to chat with our support team to get that solved
Great to see. Sorry for the inconvenience you'd experienced!
I am running into the same issue. Can someone please assist?
Hey @Manoir! I can see here that you've contacted our support team, and that they're looking into this at present. Thanks for reaching out!