Sales & Invoicing Technical Support
Discussion List
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The Wave Community will go offline on June 30, 2022. We’d like to thank everyone who participated over the past 5 years with your questions, responses, and feedback. As of June 3, we’ve closed the community to new posts and discussions. FAQ How can I get help from Wave moving forward? Use the help button in the bottom right corner of your acco…
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Is there a way to associate a bill to a customer? Currently, whenever a bill is payed, I need to associate the customer to that bill payment through Accounting > Transactions. For example, when an invoice is raised, it automatically associates the customer to that invoice & hence there is no need to associate it through Accounting > Tra…
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Oops! There was an issue with updating your invoice. Please try again. Error: Oops! There was an issue saving this invoice. Please try again later.
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I discovered after a full quarter of invoice creation that there are income accounts needing to be chosen for the product/service on the invoice. What is the best way to adjust the income account after the payment has been received and merged with the bank transaction? Thank you.
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I started the new year with all customer accounts paid in full and no overdue invoices. I logged in a few days ago, only to discover that all of my invoices (except for those paid thru the Wave payments portal) are showing up as overdue/unpaid. Is there a solution to this problem, other than manually recording their payments (AGAIN)?
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Is there a methodology for invoices that are sent to tax-exempt entities (churches etc.)? How do I wave tax on those invoices? What do you do?
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I noticed a few other posts on this board but didn't see any resolution from anyone or from Wave. This is simple: Sales tax percentage is not being calculated correctly, not even close. For example: We have an item that's $15. Sales tax is 6.85%. That should be $1.03 for tax. But Wave is calculating it as $0.64. I've tried other taxes and item…
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Hello, I am using factoring, I implemented accounts in Wave to record the transactions with the factoring company, but now I have the problem that I don't know how to register the payments to the my client's invoices. The only option I see is to register a manual payment, but if I do that I will duplicate the transaction, which results in artific…
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I cannot approve any of my invoices, even if I only select a customer and leave the items blank. I suspect something around the invoices index, since I deleted one invoice previously and that might have skewed the automatic indexing. Ben
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I live in Canada and have a Canadian RBC account for my business. Plaid wont recognize my password and therefore i cant connect my business bank account to wave. I've reset the password 3 times and it still doesnt recognize it. I have no idea whats wrong. Can i have some support in getting this to work?
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Hi, I asked my bank (credit union in the US) if they charged any fees if I receive an ACH payment from a business client in Canada. My bank said the technically ACH is free, but that it depended on how Wave or Plaid handled international transactions. If it's wired, then my bank charges a fee. I can't find any information on how wave or Plaid te…
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I'm trying to figure out how to setup the invoice email so it defaults with some standard text rather than being blank. The email for receipt email defaults with some text but not for sending an invoice. Is there someplace to change this or would that have to be a new feature?
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How can I change the automatic numbers generated by Wave? It has the year in the Invoice title, so 2019 is still showing on my recurring invoices. How do I change this? I can't redo all my recurring invoices, clients have already entered credit card info. for automatic payments and I'm not starting over on that.
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For about 3 weeks, I have been unable to issue receipts to customers. After the payment has been recorded and the screen pops up to send receipt, when I click send I get the following error: "You’ve sent a lot of invoices today—nice going! To continue sending invoices from Wave, we need you to verify your email address. Please click the link …
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I have a client that paid a retainer and I followed the instructions here: https://support.waveapps.com/hc/en-us/articles/208622916-How-to-handle-invoice-deposits-or-pre-payments When I record a payment to their invoice and I check my balance sheet it increases the liability in that account instead of decreasing it. I also can't quite figure out…
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Hello - from time to time my customers want to update their credit card information. Is there any way to send them to a page on Wave to do this rather than having to collect their new credit card info over the phone?
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Hello, I live in BC where tax rates are 5% GST & 7% PST. When I charge for Material and Supplies to a customer the cost I add to the invoice includes 7% PST, since this tax is not compound or recoverable. GST on the other hand is recoverable, so I have this added in my sales tax settings. I am unable to properly account for my cost & GS…
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The inline CSS for receipt sent out by email forces the logo to have a width of 180px. This is causing the logo to look humongous, low res and just ugly in those emails. style="margin:0 0 20px 0;width:180px" width="180" Can the dev remove this force width for logo appearing on receipt? Somehow, this issue does not affect all …
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Fairly new to Wave. As a DJ I can send either an estimate invoice for a quote or an invoice for a client I have under contract. My question is can I send an invoice for a security deposit and when the client pays it, add it as a payment made to the main invoice amount and subtract that from the total on the main invoice with the full amount? Basi…
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I have several Recurring Invoices setup and it seems that you have no control over the invoice titles that Wave creates for this type of invoice. Wave is actually taking the name of some of my other invoices and using that as my recurring invoice names. For instance, if one of my non-recurring customers is named MCDONALDS, then Wave is (for some …
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a client is endeavouring to make a credit card payment and keeps getting the error message for the past hour An unexpected error occured. Try again in a few minutes. The card is fine,
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Hi. Came across this thread which was closed with no resolution. I am currently experiencing the same issue. “Hi there , wave invoicing had been working fine up until a week or two ago , when I sent an invoice IÛªd always highlight send a copy to myself , for some reason it isnÛªt working anymore and I havenÛªt changed any settings” Please advi…
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WHO IS THE CREDIT CARD PROCESSOR FOR WAVE?
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Is it possible to customise the text in the invoice reminders? In particular, my reminders are showing my companies legal name as opposed to my trading name. I am a recruitment company in Ireland. Thanks in advance. Bob
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The discount functionality is great, but only applies to one-off invoices. Please can you add the feature to recurring invoices.
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Hi! I invoice about 20 customers with the very same invoices...same services, amounts etc.. do i have to do each one separately? is there not a way to invoice a batch of customers?
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Hello, my payout is on Hold with Payout ID - VEN6G18S dated 10th/11th August 2020. Could you let me know when this will be processed to our account as it has been 2 months now? Thanking you, Harish Ramakrishnan
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hi i have received a payment from customer in my bank account. then i recorded the payment against the invoice and the status is paid. now the customer requested for the refund and we are ready to refund as it is not utilized and there is a small bank charges loss . but we are ready to refund the complete amount to customer and we are ready to be…
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Hello everyone i just want to ask if the recurring ACH payment is available in wave?Thank you in advance ...
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In my global settings, I have ACH Bank payments enabled, and credit card payments off. When I create a recurring invoice, I can either accept online payments or manual payments. In this case, enabling online payments allows credit card and ach payments, and manual payments allows neither. Why is the allow online payments not following the globa…
