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Wave Payroll charged me for February even though I inactivated weeks ago

ppincppinc Member Posts: 1

Hello - how can I get this fixed? Wave support is only bots, can't call or chat with someone who can fix this. I was charged $92 for February even though I deactivated my account weeks ago! And no one is answering the number given on my bank charge! This is bordering on fraud and I need to know how this can be rectified.

edited February 1, 2021 in Payroll & Employees Technical Support

Comments

  • AlexLAlexL Member Posts: 2,869 ✭✭✭

    Hey @ppinc , it looks like one of our agents was able to clarify for you over live chat that the charge you received was your January employee fees (which we charge at the beginning of the next month).

    If you have any further questions, please reach back out over live chat as this is the quickest way to receive support.

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