Payroll & Employees Technical Support
Discussion List
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The Wave Community will go offline on June 30, 2022. We’d like to thank everyone who participated over the past 5 years with your questions, responses, and feedback. As of June 3, we’ve closed the community to new posts and discussions. FAQ How can I get help from Wave moving forward? Use the help button in the bottom right corner of your acco…
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For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
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Whether you’re just getting started with Payroll by Wave or you’re a Payroll vet, it’s good to know that you’re doing the right thing every time you approve a payroll. Our three key steps towards complete payroll confidence will help ensure that your employees are paid correctly, accurately, and on time. * Get all of your business and employee in…James_Hudson Announcement 121 views 0 comments 2 points Most recent by James_Hudson May 24, 2018 4:01PM
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I am trying to follow the steps in the "How to set up payroll tax payments and filings" help doc. Step 4 says under Simplify your payroll "Locate Get automatic tax filings and payments", I do not have that anywhere on the page.
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Hello, Winding down my business for now. I've paid all of the payroll taxes due, and Wave confirms that there are no Accumulating Taxes or Taxes Due. The Wave Payroll Clearing Account balance is zero; however, the Balance Sheet Report still shows a small Payroll Liability. How can I zero this out so I have no liabilities on my balance sheet? Th…
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Is there any way for a private contractor to enter their own SSN and banking info? As a security measure, I think many would prefer this.
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We clicked to reinstate the employee however he is still listed as 'dismissed' status. It has been a few days since we attempted to reinstate this employee. Under Employment Status, we see the option to Cancel Reinstatement. Seems to indicate that the reinstatement is pending.. https://i.imgur.com/SHxPVA6.png Emailed support a few days ago but no…
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I'm new to Wave – just getting set up today. One of my main motives for signing up is finally being able to direct deposit my owner's draw from my business account to my personal account. It's the 21st century, but I'm still banking like it's the 1980s... Midway through Payroll setup I hit the Tax Profile page and I'm stumped. I don't do withhold…
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Hello, I have a SEP IRA account with Vanguard, and I transfer $xxxx from my company's (C-Corp) funds every month to it. Right now I am categorizing it as Owner Investment / Drawing. Is it the right category? Should I also define anything under the Payroll section? Thanks in advance! Isaac
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Hi! I am trying to issue an ROE for my employee, which i have used wave to do in the past. However, now in the payroll setup, the ROE authorization says it is inactive, and has been since May. How do I re-activate it? I have a signed agreement still according to the form in Tax Forms.
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As the title suggests, I am a sole proprietor with a SEP IRA, but I'm not sure how to categorize my contributions to it. My thinking is to put it as an Operating Expense titled SEP IRA. Does this sound right?
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In the process of setting up payroll taxes and have continued to receive and error that states: "Oops! Some information is missing or entered incorrectly. Please review errors below and try again." I have verified all information was entered correctly.
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California EED does not have wave on the list of payroll services for small business does any one know what address should be used ?
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I'm setting up my Wave account, and one of the features I need is Payroll. I input my info, but when it tried to make the transaction, I got the message: "We can’t process this transaction. Please reach out to the payroll support team for help." The Wave Payroll Support team reached out to attempt to correct this. I immediately sent th…
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I've been trying to process my payroll for a couple days now, but the payday shows 01/01/2022 instead of being 12/31/21. I cannot edit pay range (get an "issue calculating payroll) nor pay day (12/31 is an invalid date.) Every past month I've had payday be the last day of the month. Why in this most important month is it shifted to 1/1/22? …
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Note that if you use payroll in Wave that they have set the default stat holiday days of observance for Christmas Day and Boxing Day on incorrect dates. They should be set to Monday the 27th and Tuesday the 28th respectively. As a small business many of us are fully staffed on Christmas Eve - the day Wave has chosen to default for observing Christ…
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We invited one of our employees to be an editor under our new business account, but she's no longer able to receive any emails from WaveApps. We have an old business account that she was also an editor in, but we've already removed her access there since we're already migrating to the new one. She's still not able to receive any email copy nor t…
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We used the ERC this year, and in Q2 and Q3 Wave filed Form 941 with the IRS indicating that we had an Overpayment (Line 15) and checked the box "Send a refund." However, to my knowledge, I've not seen the refund from either quarter. Is there a way to tell how this refund was made (e.g. direct deposit or mailed check) and if it even was…
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Hello, I invited our accountant as a user (Admin user) through his email (Zoho mail). He received the invite email, but without a body/content for him to accept the invite. I will be glad to get help.
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I would like to pay my employees but whenever I try to go through the identity verification process for Direct Deposit Authorization, I get a gray popup that says "my.waveapps.com refused to connect." I need to have this fixed as soon as possible. What should be done?
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* I pay contractors quarterly. Your pricing says, "$6 per independent contractor paid". Is that per month? For example, if I pay 4 contractors in January, the extra fee would be $24. Is that correct? * Let's say in February and March I don't pay any contractors, do I now pay $0 in extra fees for that month, EVEN if I plan to pay those co…
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Hi, I recently setup a vendor and have received two bills. The first bill was paid manually via an ACH bank payment. The second bill was paid via payroll. When I view the Statement of Earnings for the vendor, the year-to-date value only includes the bill paid via payroll. What steps do I need to take for the first bill to be included in year-to…
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I was made the Admin on WAVE for a business to run their payroll and keep their books. I entered all the information to run payroll the first month, but it did not go through and now I cannot contact support because it says I only have a free account ( I login with my own personal login because I also have a personal WAVE account. Any help is ap…
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No Federal Tax (Zero) on Employee Pay preview detail summary prior to authorization for either prior pay periods nor current pay period payroll runs. Hesitant to authorize and run final payroll. Only one employee. Added a second employee for current pay period with timesheet for test and behaves the same. Not sure if related but when attempti…
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My employer is paying me in Semi-monthly. But the gross pay amount is always different in each pay check because he is using Wave. The difference is always few dollars to around 20 dollars for me. But my peer has her latest paycheque with almost $200 less in her gross pay. Is this normal? I always have the same gross amount and deduction for every…
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When I record 20 vacation hours taken for a salaried employee it now shows Available Vacation -20 hours. How do I add the vacation hours they’re entitled to so the available hours don’t show as a negative?
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I didn't run payroll in Oct, Nov, or Dec last year. I want to run a Jan payroll, but I only want it to cover Jan 2020. When I try to run it, it defaults to the Oct 2019 pay period. How do I change that?
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Hello, When I click on the Employee button under Payroll in the left panel, it opens Benefits & Deductions Report. I am unable to see the employee tab Any ideas? Thank you Eda
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Im consistently getting this error: Authorization expired Sorry, your session has expired, and we are unable to continue. Error 9200 There doesnt seem to have any way to resolve it. I need assistance in trying to fix this issue. Thanks
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Does anyone know how to go about amending a W-2 with Wave's payroll provider? There is no contact number and they are slow to respond to emails. Need to amend the form to file this year's taxes.
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Is it possible to run Payroll and pay an employee through a PayPal account? If so how can I do this? Thanks, Stefan
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Background I need to add some missed time from last pay period to an employee's next pay. I see that I can add a "Wage Adjustment" benefit to the employee but I'm not 100% certain of how this would work. The description states: "Adjustment to payroll wages. Vacation is accrued as per your vacation policy." — but that's not 100…
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New to Wave Payroll. Our last pay period closed, but I cannot go back to approve the payroll / issue checks. The Dashboard only shows me the current period. How do I access previous periods to approve payroll.
