I cannot get the app to take photo of my drivers license. What should I do be cause I can't even complete the setup or receive my payments without verifying my id
I'm sorry to hear that you are having issues when trying to upload a photo of your driver's license. My first suggestion here is to make sure you granted the app all the necessary permissions to complete your setup like having access to your phone's camera.
Otherwise, we can go through some initial troubleshooting to see if we can help you resolve the problem.
Try closing and re-launching the app.
Log out and back into the app.
Check to make sure that you're connected to a cellular data or WiFi network.
Ensure that you've turned on permissions from the settings menu of your device.
Restart your device.
If following these steps don't resolve the error you're experiencing, please let me know.
Doylee
Member Posts: 1
Comments
Hey @Doylee !
I'm sorry to hear that you are having issues when trying to upload a photo of your driver's license. My first suggestion here is to make sure you granted the app all the necessary permissions to complete your setup like having access to your phone's camera.
Otherwise, we can go through some initial troubleshooting to see if we can help you resolve the problem.
If following these steps don't resolve the error you're experiencing, please let me know.