Thanks for sharing the above screenshot with me for additional context. My first suggestion here is to have your customer try some basic browser troubleshooting steps. We have a Help Center article you can relay to them here.
If that doesn't help, please don't hesitate to reach back out for further assistance!
SusanL
Member Posts: 2
Comments
sorry, thought it said mac, may be her security software?
Hey @SusanL !
Thanks for sharing the above screenshot with me for additional context. My first suggestion here is to have your customer try some basic browser troubleshooting steps. We have a Help Center article you can relay to them here.
If that doesn't help, please don't hesitate to reach back out for further assistance!