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Why aren't my invoices sending?

aliposneraliposner Member Posts: 1

I'm set up as an editor, emails are all correct in fact it was working at one point. Now nothing. Nothing will go through...it is not going in junk mail. Tried sending via test to myself - not working. Tried sending to a few different folks...not working. Nothing is going through. Is this a set up issue??? Should something be checked that I have access to send??? Its working fine for my boss - she is doing the exact same thing as me. I need help so badly because this really needs to work! HELP please!

edited March 30, 2021 in Sales & Invoicing Technical Support

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    JulianPJulianP Member Posts: 1,002 ✭✭✭

    Hey @aliposner !

    As an Editor on a business, you are unable to send invoices unless you are granted permission by the primary account holder under Settings > Users to do so. Here is a screenshot of what this looks like for reference:

    After doing some digging on the back end, it looks like you were granted permission shortly after creating this discussion. I'm happy to see that! If you have any other questions, please do let me know. :smile:

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