After taking a closer look on the back end, I can see that the Risk Team reached out to you about this recently. It looks like they are unable to continue providing payment processing services for your business I'm afraid. Given that the Support team focuses on the technical side of Wave, including troubleshooting and how to navigate the software, we do not have any insight on the decision making process of our Risk Team.
If you have any questions about the decision made on your account, please reply directly to the email sent to you on April 27th by our Risk Team titled: [IMPORTANT] Your Wave Payments Account
Their email also sheds light on next steps around your pending payouts. Sorry about this.
JUSTISJUSTIN
Member Posts: 2
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Hey there @JUSTISJUSTIN !
After taking a closer look on the back end, I can see that the Risk Team reached out to you about this recently. It looks like they are unable to continue providing payment processing services for your business I'm afraid. Given that the Support team focuses on the technical side of Wave, including troubleshooting and how to navigate the software, we do not have any insight on the decision making process of our Risk Team.
If you have any questions about the decision made on your account, please reply directly to the email sent to you on April 27th by our Risk Team titled: [IMPORTANT] Your Wave Payments Account
Their email also sheds light on next steps around your pending payouts. Sorry about this.