Wrong email address when I send copy to myself
TMS2021
Member Posts: 1
Hi. When I do an invoice up for a client under there email and send me a copy of it to myself when the email comes through to me it is under another company’s email address and one that is not a client of mine at all. I also checked all my past emails and it has now changed all my invoices that I have ever sent to any of my clients to this one email address? The email address that is showing when I send my self a copy is Mc grounds guys.
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Comments
Hey @TMS2021 I was able to take a look at the email history (for all of the Wave emails that has been sent to your email) in the database, and it appears all the invoices that you've sent yourself a copy does list your company name and email address.
However, I did notice one Estimate sent to your email address (Estimate 71, sent on April 19), and it appears that estimate was sent from another Wave business (so it seems like another Wave user sent you an estimate where you're the client).
If Estimate 71 is actually sent from your business to another client, I recommend submitting an email to our support team so that one of our support specialist can further investigate.
To submit an email to support, please do so through our chatbot, Mave. Click on the question mark icon on the bottom right hand corner of your Wave account to access Mave: