Not getting notified about payment

mstro

I almost had an embarrassing conversation with a customer today because I’m not getting notifications when customers are paying. I’ve checked in my spam/junk folders and nada.

Please tell me what I’m doing wrong.

KiahD

Hey @mstro,

I looked at your account settings, and it looks like your email notification settings are the cause of the issue here! I can see that your payment notifications have been turned off, which is why you aren't receiving emails when you've been paid.

You can change this by going to Manage your profile > Notifications, and selecting the checkbox next to Payments. Click Update and you should start getting email notifications when your customers pay!