Technical Support
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Discussion List
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Beginning August 30, 2021, Wave support will become self-serve for customers using only our Invoicing and/or Accounting software, with help available in our Help Center and through our chatbot, Mave. Payments, Payroll, Money, and Advisors users will continue to have access to email and live chat support, as well as the Help Center. Are there chan…Siobhan_Hitchmough Announcement 225 views 5 comments 0 points Most recent by daveinarmstrong November 17, 2021 9:53PM
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For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
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The Wave Community will go offline on June 30, 2022. We’d like to thank everyone who participated over the past 5 years with your questions, responses, and feedback. As of June 3, we’ve closed the community to new posts and discussions. FAQ How can I get help from Wave moving forward? Use the help button in the bottom right corner of your acco…
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Hello - I had to refund a partial payment on an invoice. I went into payments and refunded my client. Now the invoice shows overdue for the amount I refunded. How do I correct this overdue notice/invoice? Thanks.
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I noticed the last invoice I created had not been approved. I tried to approve it and got this response. Oops! There was an issue with approving your draft. Please try again. I created another invoice, same result! What do I need to do to get it to approve my invoices. Scott
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Please, can I get some help with the export? Trying to do my taxes and there is an issue with the dates on the Receipts exported, their names, and also issues with the CSV to export transactions. Ever since the OCR changes in June 2021 and this switch to "transactions", all of my receipts have the incorrect dates. The dates in the exp…
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I can't login on Firefox v.100 I get Error 403 You don't have permission to view this page. I've tried clearing cookies, cache, disabling Add-ons and Tracking protection but nothing works. Everything works fine in Safari or Chrome. Please fix support for Firefox.
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on a sale of $150 taxable at 7%, wave calculates the sales tax as $10.33, It SHOULD be $10.50. This is an issue. I certainly can't use invoicing if the sales tax will be under calculated. Is this being looked at?
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I'm not sure if this is possible in Wave ... my accountant told me to put the incoming and outgoing funds into the same account for a certain scenario. I was searching for a way to create an account that is an income account, but that I can categorize outgoing funds also, but I can't do that .... can someone point me into the right direction on t…
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Last time I used few months ago, there was not auto-update. Now there is , but app is much slower than before. The click response to confirm category and mark reviewed is noticeably lagging.
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I have several Recurring Invoices setup and it seems that you have no control over the invoice titles that Wave creates for this type of invoice. Wave is actually taking the name of some of my other invoices and using that as my recurring invoice names. For instance, if one of my non-recurring customers is named MCDONALDS, then Wave is (for some…
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Simple bug report, when exporting to PDF from the "Reports" page, the date on the document is incorrect if you have a different time period selected than the current year. For example, you can see I have "2021" selected here. However when I hit "Export" to PDF, the document title is still populated with 2022
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This problem has only started happening today. I have tried to edit transaction categories on 3 different devices using Edge, FireFox and Chrome. The same problem occurs on all of them, the Transaction Category drop down isn't active. Only the date and description are directly editable. The Account drop-down almost works if the mouse is kept to th…
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I'm logged into Wave have been entering bills. Now it won't let me do anything. Can't look at reports, can't create a bill or make a payment. Please help
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I can't download BMO bank transactions since June 18. I'm aware of changed online platform by BMO, But when the technical issue between BMO and Wave will be resolved?
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Hi I need immediate help! All of my paid invoice - all in the entire history - hundreds - have suddenly shown up as unpaid and sent an email to all of the clients. This is a nightmare how do I fix this without individually going through each invoice? I need to delete them all ASAP
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I cannot scroll or use the bottom right corner of my screen. How do I remove chat bot???
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In the past couple of hours the 'unpaid' list of invoices with status 'overdue' have changed all of their due calculations (x days ago) to the incorrect value of '381 days ago'. There has been no action known to trigger this from users, and all the invoices still maintain their original due dates, so it's not clear why all invoices now show as 38…
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Sometimes (but not always) a little chat bubble shows up in the lower-right side that connects me to some kind of support bot. When it is there, it blocks most of the Save button on the transaction pane, making it basically impossible to save transactions. In this example, I have the regular chat support open also, which even further blocks th…
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Hello!! Can anyone help me with this error in Wave Connect? ERROR: Income Account name is not unique in Wave. This record will be skipped.
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My connection to my BMO bank account is gone as of 1-2 weeks ago but BMO Mastercard transactions seem to be importing OK. When trying to set up a new bank connection, Bank of Montreal is no longer available to select. What is going on????
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I've been unable to view the transactions page since midday yesterday - it displays an error code a292c2f3d04e4603b7f0d39def1249d7 -- is anyone else seeing this? I'm trying to sort expenses and can't do anything currently.
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Hello, I'm having a problem with my American Express business credit card. Transactions stop uploading to your system but your system doesn't recognize that there is a problem. It shows that everything is connected and working but transactions are not been imported into your system. The only strange thing that I notice is that in your dashboard th…
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Hello, I keep trying to reconcile September 2021 and the statement balance is correct and all transactions are there, but it keeps telling me there is a difference of $72.60. I have tried looking at October 2021 to see if there was an error there, but again everything was correct and matched the bank statement. Anytime I click anything it says tha…
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While using the reconciliation feature, the Wave Balance, that reconciles quickly shows a difference out of nowhere. Image: Showing a difference Image: After unchecking Match shows reconcile Only after unchecking the match tick, no other change After going back to recon, month still doesnt reconcile This has to be some technical issue, pl…
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Hi I am currently unable to view or edit any bill. The page is blank and looking at the page source I can see this text. I Sorry, there was an error on the server. Please try again. Any suggestions welcome. Thanks very much Tim
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So, my real-world bank balance and CC balance match perfectly what Wave is saying. So in Wave, I quickly did the reconciliation with my CC. It just asks what your actual balance is and when it sees that it matches what Wave says, it declares the CC account reconciled and all is good. However, with my bank account, when I click Reconcile, it wa…
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When sending an invoice to companies I have to copy and paste my email signature into the email contents box. I would like to make a feature request where you can create your signature to be used into your emails each time you send out an estimate or invoice. Thanks James
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See attached screenshots. I think this happened after I'd recorded a payment for an invoice, but now there's a hidden transaction for $200 categorized as "Uncategorized Income" that I can't find or delete. Clicking the Uncategorized Income link brings me to zero transactions found. Is this something you can clear on your end?
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I have the free version of WAVE. I am running Windows 10 Pro, version 21H2 I am using Google Chrome version 99.0.4844.51 I am receiving error code 22b684cbd5fc4c2496fdb9f98a8e6f47 on the Bills Page of one of my two companies. I have attached a picture showing the two windows side-by-side, showing the Ironman bill page as it should be, and an err…
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My year end 12/31/2021 Trial balance in cash basis is not balancing by $18k on the credit side, however its balancing on the accrual basis. Anyone can give some insight ..
