sent Invoice Payment Made No Record

BrianQuechee

I created an invoice, payment was made. I received the receipt from the customer with notification it was paid, but it is nowhere to be found in m y record.

NancyC

Hey @BrianQuechee Was the payment notification sent by Wave (as in, the client made the payment online through Wave), or was the invoice payment made outside of Wave? I just took a look at the email history associated with your account, and I wasn't able to locate an email for payment notification sent within the last month.

If you can share the invoice number along with a screenshot of the email you've received, I can take a closer look into this for you!

Nk123

Hey @NancyC, I have this error too. My customer made the payment using the invoice I sent. My invoice still says it's unpaid. And he showed me the screenshot of the transaction and it says processing. What should I do, this was my first invoice and it's a big amount. I havnt heard from the support team as well.

KiahD

Hi @Nk123 !

I can see that our Customer Support resolved this issue with you through email. If you're still having issues however, feel free to thread below.

superman2399

I was approved to accept payments in May. I did a transaction a week ago it said payment went through. Then a few days later I received a email stating I wasn’t able to accept payments. Then I was advised to send in extra information I did and still haven’t heard back yet.

JulianP

Hey there @superman2399 !

After doing some digging, I can see that our Risk team has since assisted you with this via email. I'm happy to see that. I see that you have submit another ticket request to refund confirmation. I have since pushed your ticket to one of our Support agents to expedite a response so please keep an eye on your email inbox