Multiple Past Paid Invoices Coming Up As Unpaid
monique_p
Member Posts: 1
Logged into my account today and seen Receipts has now been transitioned to Transactions. Uploaded a new expense and then went back to Invoices, only to find a bunch of past PAID invoices showing as overdue. Not sure if this is a bug or something I haven't done correctly but I don't want to just action them as paid in case the original incomes have been recorded somewhere. Anyone else experienced this issue with the recent change? Suggestions on how to manage the situation?
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Comments
Hey @monique_p , the recent changes to the receipts workflow shouldn't have affected your invoices.
Without being able to see your account, it's a little difficult to troubleshoot, but what I recommend as a next step is to reconcile the bank account(s) which received the invoice payments. This should reveal whether the payment transactions are missing or were mis-categorised, and you can either re-create the transaction, or re-categorise it based on this.
Feel free to check out our Help Centre article on Reconciliation too!