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Wave Thinks I'm a Bot

choniLchoniL Member Posts: 4

Whenever I try to sign in or navigate through my tabs, Wave makes me verify with captcha because it thinks I'm a bot. I must have done it 35 times now. Extremely irritating!! Anyone have any idea how I can convince it once and for all that i am human?

in Technical Support

Comments

  • Just_LurkingJust_Lurking Member Posts: 31 ✭✭

    Are you using Wave while connected to a VPN or going through a proxy?

  • choniLchoniL Member Posts: 4

    Yes. There is a web filter on my work computer that I think runs through a proxy, but it never cause this problem before

  • AlexiaAlexia Member Posts: 3,314 ✭✭✭✭

    Hi, @choniL.

    @Just_Lurking is right. This is likely what is happening. There are several reasons why this could only be happening now, from updates on the end of your web filter to updates to our security systems.

    We do our best to make these verifications steps less intrusive, but our focus will always be on protecting our users' data.

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