Home› Community Chat› Wave Discussion › Technical Support

EXPORT DATA

PocketGamesPocketGames Member Posts: 1

Hello,

I have requested an Export Data to Excel, several times, however, I am not getting the email back with the Data.

I have checked, I have only one email and it is the primary one.

Can you check please. My email address is pocketgamesaustralia@hotmail.com

I would really like to continue to use your software, but I need to be able to export the data.

Hope to hear from you soon.

Sherry

in Technical Support

Comments

  • AlexiaAlexia Member Posts: 3,314 ✭✭✭✭

    Hi, @PocketGames.

    I noticed that a colleague of mine already followed up with you with your support ticket. Are you still having this issue? Sometimes, it can take a few hours for the link to be sent over.

    In the future, please be sure to only ask for assistance on one channel. Sending in a support ticket and also making a request on the community forum spreads our resources thinner and slows down the support we can offer to our users.

  • GotlightGotlight Member Posts: 3

    I've never had a problem waiting for exported data. Never had to wait more than 5 mins. This time it is taking forever. I only have 30 transactions with 30 receipts. What's the SLA regarding receiving the data export link? Been waiting over 30 min... again my data is not complicated. Frustrated

  • CharlotteCharlotte Member Posts: 671 admin

    @Gotlight thank you for letting us know. Could you confirm that you have requested an export of all of your account data, and if it has now arrived?

Sign In or Register to comment.