Recurring Invoice didn't run 15-05-2018

StuartBlack

I had a single run Invoice that was meant to run last night... when I get in this morning to check my invoice run, the one invoice was out the list of recurring invoices... next I clicked on all invoices and it appeared in that list but with an error "Generation Error: The invoice scheduled for May 15th 2018 was not created. This is likely due to a server availability error."

I have manually sent another invoice...

Just want to check if something can be done so this won't happen to me again, maybe I'm doing something wrong.

MitchellGillespie

Hi @StuartBlack

Recurring invoice failures can occur because of both scheduling issues or a change of data in your account that impacts the automated service. We are meticulous about tracking the number scheduling issues that happen, but to avoid the later issue I recommend you consider the following:

1) If you delete a product, make sure it doesn't exist on a recurring invoice.

2) If you delete a product income account (in chart of accounts), think about whether a product attached to that is on a recurring invoice.

3) If you delete a customer, make sure that customer does not exist on a recurring invoice.

Our Sales Delivery team is brainstorming ways to craft more checks and communications in-app to help you prevent the cases identified above. We're always tuning our scheduling system to minimize the number of scheduling issues that pop up.

I hope this information helps.

ItsJenna

@StuartBlack Did you change your email address on Wave, recently? I did that a few weeks back and it broke my recurring invoices. I just had to go back to the recurring invoice in question and adjust the sending address so it matched my new email.

I think that's the error message I got, anyways.