customer with email @app.hubdoc.com not receiving invoices

paulacbragapaulacbraga Member Posts: 1

Hi, I recently had to change a customer's email to a new one at @app.hubdoc.com, and since then they do NOT receive my invoices. How can I resolve this?

Thank you

Comments

  • OrionsBeltsOrionsBelts Member Posts: 27 ✭✭

    @paulacbraga, the invoices might be ending up in their spam folder. Happened to one of my clients. The support folks told me to have them add mailer@waveapps.com to their contact list and it fixed the problem.

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