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Customers Account Balance Incorrect

CliffCliff Member Posts: 1

After changing an allocation of a invoice receipt in cash book transaction, both receipts show on the customers statement. The original receipt plus the altered receipt. The transaction total agrees to the bank statement but the customer account reconciliation is wrong.
Something amiss with WAVE.

in Technical Support

Comments

  • AlexiaAlexia Member Posts: 3,314 ✭✭✭✭

    Hi, @Cliff.

    I'm not sure I understand the issue you're facing. Could you break it down further for me, and give me a point-by-point of what you've done thus far?

    I'm also running a Detect and Fix function on your business to see if we can get this resolved automatically. If it's an issue with Wave itself, this might help out.

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