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Dashboard graph different from actual reports income/expense

AndriyAndriy Member Posts: 6

After your maintenance work done, my dashboard graph reports become different from the actual reports for income and expense. What is the problem? Previous month, May, records are correct.

in Technical Support

Comments

  • CharlotteCharlotte Member Posts: 671 admin

    Hi @Andriy ! The maintenance would only have removed duplicate entries from your reporting so we'll have to do a little bit more investigation to understand what happened here.

    Could you clarify what kind of discrepancy you're seeing or attach a screenshot? Thank you!

  • AndriyAndriy Member Posts: 6

    Hi @Charlotte.
    Thanks for your prompt response.
    Kindly, have a look attached pictures below.
    Thanks


  • AlexiaAlexia Member Posts: 3,314 ✭✭✭✭

    Hi, @Andriy.

    I ran an automated fix on your account to see if our system to find the issue. It might take a bit of time to process, however, so check again in a few hours and let us know if it helps.

    Is it possible that you have an invoice dated later in June than the 26th? Your report stops on June 26th, not at the end of the month. If this is the case, it would explain the discrepancy.

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