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Receipts mistaken for invoices
fas
Member Posts: 11
Twice now customers have mistaken a receipt for an invoice. It's hard to say why, but one distinct possibility is that there is a very prominent blue button which overrides in their mind everything else it says on the page, which says "View Invoice". I think it would be better if View Receipt were in the button and swapped with the lower prominence bit below that should say "View original invoice"
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Thank you for the feedback, @fas!
This might not be of any help, but if a payment was recorded to an invoice, your clients are going to be able to see that payment on the invoice itself.
There's also a "Paid" stamp at the bottom of the receipt. Do you think it might be helpful to move that stamp somewhere more obvious? That might also solve the issue.
With that said, I can absolutely see where you're coming from with your comment and we really appreciate you taking the time to share!
Perhaps a semi-transparent green or blue "paid" in large type stamped diagonally across the entire invoice. Similar to a "void" or "sample" stamp.
That's exactly what I was picturing, @post78. Thanks for jumping in.
I'm sure that would help, but I think the problem starts in the email, because the most prominent thing in the email is a big button that says "View Invoice", and they don't bother reading anything else.
Good point.
Thank you both for chipping in!