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Wave Not Accepting Payments

tblanxtblanx Member Posts: 1

New to wave. First invoice went out, paid it via credit card on wave payments, money will take two days to hit account, I ship my products, wake up next day... they refunded the credit card holder, he disappeared and got thousands of dollars worth of product for free. Wave account management isn't responding to me at 72 hours. anyone have suggestions on how I can resolve this?

in Technical Support

Comments

  • AlexiaAlexia Member Posts: 3,314 ✭✭✭✭

    Hi, @tblanx,

    I'm sorry to hear that you feel like we failed to communicate with you effectively. I can't speak to the details of this decision or of your account in public, but if you have questions you're welcome to reach out to me in private message, and I'll answer you to the best of my ability, or you can follow-up again by email. If you choose the latter, I'd be more than happy to make sure it's replied to quickly.

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