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Payments by Wave balance not transferring

StevieStevie Member Posts: 4

Hi,
I have connected my business bank account in the bank connections section of Wave accounting and assigned that account for Payments by Wave to record Stripe credit card payments to, in settings. Once the payment from Stripe shows up in my bank account and is recorded in Wave, the funds are not transferred from the Payments by Wave account to the account I have assigned in the Settings/Payments.

Edit: Problem found. Issue has to do with GST charged on Stripe merchant account fees. Therefore amounts in bank account and Payments By Wave account aren't matching up causing automatic transfer to not occur.

edited October 25, 2019 in Sales & Invoicing Technical Support

Comments

  • AlexiaAlexia Member Posts: 3,314 ✭✭✭✭

    Hi, @Stevie,

    Happy to hear you found the solution! If you need help accounting for that GST, let me know! I'm happy to give you a hand. We're working on resolving that issue and automating that process, but it'll have to be handled manually for now.

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