Cash Flow double lines
GoodAccounting
Member Posts: 29
See picture. Not sure why it's showing the Accounts twice. I have troubleshot & can't remove it. The account with $$ values are correct. Then there is a $0.00 line item. The $0.00 shouldn't be there ... ??
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Comments
Hi @GoodAccounting! The accounts you've highlighted look like they were added manually, so if you have duplicate accounts you can go ahead and actually delete or archive them under Accounting > Chart of Accounts.
That's true. They were added manually. But they've been used multiple years for transactions. All those $0.00 Accounts were actually used. For example 3910 Owner's Draw has -$2,586.21. Then 3910 Owner's Draw is showing up again as $0.00. I don't have duplicates in my COA. It's only one entry, but showing up 2x in cash flow for different amounts, with the $0.00 being wrong.
So deleting the COA entry isn't an option.
Hi @GoodAccounting, I sent you a follow-up email so that we could dive in a bit deeper into your account and further troubleshoot this issue with you! Please let me know if you don't see that email
@Erik I got the email. Just waiting for someone at Wave to contact me looks like. Thanks.
@GoodAccounting The email I sent you did have some information contained in it awaiting your response. Would you be able to check one more time to see if my full message is present in your inbox?
@Erik Thanks for the followup. Don't think i received your email. This is all i have. Checked the junk & all that.
"Your request (797448) has been received by our Customer Support Team.
You can expect a member of our team to follow up with you within 0-1 business days."
@GoodAccounting thank you the update. I've sent you a new email that should be reaching you. Please let me know if you are still experiencing any issues with this
@Erik I've seen & responded to both emails asking for permission to access my account. The emails are coming from 'support' so not sure if you're getting the responses on your end or if they go to an abyss. Either way, you have permission to access & troubleshoot. Thanks. It's in the Cash flow report under the account starting with 207