Invoice Paying, Error, Duplicate

RoKaRoKa Member Posts: 39 ✭✭

I recently encountered this situation on invoice payment:
First I've issued an invoice then updated the invoice with a new item.
When the client tried to pay the invoice (CC) they came across an error message and couldn't pay ( don't know what the message was exactly ).
I duplicated the invoice and deleted the old one and only then the client was able to pay it without an issue.
The problem is solved with the workaround above but now I have a gap in the invoice numbers.
Don't know if that means anything to anybody ( the tax man may think something is funny about that ).
Maybe you guys want to look into it, hope this feedback helps both you and the community.
Wish you all a great weekend !

edited October 12, 2018 in Technical Support

Comments

  • TylerKTylerK Member Posts: 94 admin

    Hey @KaPo! Invoice numbering is set up to be sequential for the business owner's benefit (no tax implications). If the invoice has been deleted and that number is "available" you can make an invoice with that number to "fill" the gap. Once that's done you can resume your consistent number stream.

    Hope you enjoyed your weekend as well! Cheers to this one 🍻

Sign In or Register to comment.