Is there a wider issue?

pework

Hi, I reported a few weeks' ago that my integration between credit card and current account had stopped working (has been fine since last year) and was told it was my banks issue. now, all my integrations (MBNA, Virgin, PayPal) are failing so I'm having to manually reconcile everything. I have also noticed that when I first open Wave it has to be 'refreshed' a number of times before the page loads.

JordanD

Hi @pework It is a normal occurrence for bank connections to need to be refreshed to ensure that the most current information is imported, but also because financial institutions often enforce security updates. You can do this by following the steps below:

1. Click Banking > Bank Connections
2. Find your bank in the list of connections
3. Click "Edit Bank Credentials" and re-enter your login information for your bank account
4. Save and update now.
5. Repeat steps 2-4 about 3 times