Processing a Refund

JayshreeSawant001

Hi All :-) I am a newbie on the Wave Community
Could I pls ask for assistance.
Client paid me $ 1000 which I invoiced and sent him a receipt. Now I am refunding him the $ 1000
How do I process the refund ?

Thank you in advance

Erik

Hi @JayshreeSawant001, welcome aboard!

This will depend on how the payment was initially received. Are you using our online payment feature or did you receive this payment outside of Wave? (e.g. cash, check, a payment gateway other than Wave?)

Based on your post, it sounds like you received this payment outside of Wave, so I will base my answer on that. However, please let me know if actually received this payment online through Wave.

To record a refund in Wave, you can follow these steps:

1. Navigate to the Accounting>Transaction page
2. Click "Add Expense" on the top of the page
3. Enter in your refund details
4. Categorize this transaction as a "Refund Sent for an Invoice in Wave" and select the invoice in question

JayshreeSawant001

Hi Erik

Thank you very much for the clarification
yes the invoice was paid outside wave in my bank account

Now I followed the steps you mentioned but it is now showing as overdue invoice
could you pls assist

JamieD

@JayshreeSawant001. Since you no longer need to invoice the client (as they were refunded the amount), you can simply just delete the overdue invoice that is showing in that section.