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Refunds

Zak82Zak82 Member Posts: 1

Hi,

If anyone could share their experience I would really appreciate that.

Just sent my first refund.

I'm guessing it will it be taken out of the account that I have connected on Wave?

Am I charged for the credit card fees if it's refunded?

Thanks,
Zak

in Technical Support

Comments

  • JamieDJamieD Administrator Posts: 1,156 admin

    Hey @Zak82! When you processing a refund for a payment in Wave, the full amount that was originally invoiced to the client will be issued to them within 3-5 business days. The processing fee will not be charged, since we take the deposit amount back (the funds that landed in your account) and then refund the full price of the invoice to the client (so neither you, or the client are charged the processing fee). Also to confirm -- this will come out of the payout account that you have connected to Wave.

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