Invoices - Wrong Recipient?
Kelvin
Member Posts: 1
Is it possible the invoice generated for client A is sent to client B by the system?
I am unsure, because one of my clients mentioned she received an invoice issued to another client.
I am sure the invoice is addressed to the right recipient.
Please help.
I am unsure, because one of my clients mentioned she received an invoice issued to another client.
I am sure the invoice is addressed to the right recipient.
Please help.
0
Comments
Hey @Kelvin, it definitely shouldn't occur like that but I can investigate further. I'd recommend heading over to Sales > Customers, and viewing the profiles for both customers (the one who should have received it and the one who did). Here you should be able to verify if the customer who was supposed to receive it is showing the email of the other customer for instance. Let me know if it looks like everything is correct there!