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CSV upload errors

normanwsnormanws Member Posts: 2

So - I need to manually input some historical bank statements. I have download the pdfs from my bank, and converted them to .csv
However, I keep getting a date error message, despite having all ten rows have the proper date format. I cannot figure out where the problem is.
Really not wanting to have to input everything manually, so would really like to figure out what is wrong with these .csv files because I cannot get wave to accept them.

in Sales & Invoicing Technical Support

Comments

  • ryanwilsonperkinryanwilsonperkin Member Posts: 18 admin

    Hi @normanws, a common issue with dates is when people have used a date format that our systems can't understand. Our system currently supports:

    • YYYY/MM/DD (Example: 2013/07/21)
    • YYYY/DD/MM (Example: 2013/21/07)
    • DD/MM/YYYY (Example: 21/07/2013)
    • MM/DD/YYYY (Example: 07/21/2013)

    If the dates are all okay, then it might be that another field has an issue in it, there's some additional help available in this article: https://support.waveapps.com/hc/en-us/articles/208622596

    If neither of those can help, please send me a DM of the CSV file (with any personal information redacted) and I can take a look to see what might be going wrong. Thanks!

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